The terms and conditions commence as soon as you (an individual acting on behalf of, and/or, a school, an institution or any other form of client) have hired River Music School London for music lessons.

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By hiring River Music School London, you agree not to hire and/or advertise any other music tuition service or individual music tutor as this would be a conflict of interest.

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Individuals, schools, organisations, institutions and other clients are welcome to contribute to their students' education.

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River Music School London deals with collecting payments from parents.

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Lessons are only booked once the payment has been made. Payments must be made at least 72 hours in advance of the lesson time to assure confirmation.

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Without proof of payment, lesson slots will not be allocated.

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Lesson fees are disclosed in the Music Application Form for your school. Fees are calculated and vary according to the tutor and lesson length.

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We implement an inherent discount as a gesture of goodwill for all of your students.

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We uphold a strict safety policy both for our students and our tutors, in alignment with Data Protection policies and ICO requirements. Tutors who teach at schools have all undergone an Enhanced DBS Check and have been confirmed as eligible. 

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River Music School London has ensured that tutors are eligible to teach in schools, and provides the school with a Letter of Assurance.

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In order to cancel or reschedule a lesson, you or the parent(s) must give us a minimum of 24 hours' notice, otherwise this is counted as a late cancellation and we are required to charge you in full for the lesson. We respect and value our tutors' time, therefore, we implement this policy to ensure that they are paid fairly and in accordance with their allocated lessons.

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In the case of a late cancellation due to medical emergency or sickness, we require: a signed doctor's note; a school/work letter-headed note; or an incident report on the date of the cancellation as valid evidence to be able to reschedule the missed lesson, otherwise it will be counted as late cancellation.​

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You or the parent may request a full refund 7 days before the start of your lesson package. We cannot offer a refund once a lesson package has commenced. If the circumstances are extreme we might at our discretion be able to organise an alternative arrangement in which you can redeem the lessons fee.

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In the case that a lesson is conducted before payment is made, you are required to make the payment of the lesson as soon as possible. Failure to make payment of an unpaid lesson may incur late penalty fees, and no further lessons can be scheduled until the previous lesson has been accounted for.

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Cancelled lessons (on yours or the parents' behalf) can be rescheduled, given that you have told us at least 24 hours prior. The rescheduled lesson will be subject to the availability of the tutor.

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We ask that you provide us with as much information about holidays and absences in advance, to avoid uneccessary late cancellation charges.

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Cancelled lessons (on our behalf) will be rescheduled on an agreed date and time, or refunded at your request.​​

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You agree to provide a reasonably spacious room for a tutor to teach their students in. There should include all the necessary instruments, equipment and materials to ensure smooth delivery of lessons. Equipment must be clean and safe. Seating for both student and tutor must be provided. This room should be booked exclusively for music lessons only during the agreed days and times (for example, an ad-hoc meeting cannot be conducted in the room as this will disrupt the students' learning and the tutor's tight schedule).

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The lesson starts and ends at the time agreed by both parties. Lessons will happen on the dates and times agreed between RMS London and yourself (subject to the availability of the tutor). We will work with you to ensure that students not miss out on any classes that are integral to their particular needs.

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A few minutes is given before the end of the lesson to set homework.

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The tutor agrees to give as much notice as possible if they are late to the lesson or if the lesson is cancelled at short notice. Any time delayed or lost by the tutor will be added to either the delayed lesson at the end, or the next lesson(s).

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RMS London will give one month's notice via email or text if there are any changes in the prices of the lessons. The change of price will not actualise for the lessons you have already booked, they will commence for the next package you book.​​

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If your tutor is on holiday or unavailable, we will strive to find a temporary replacement tutor depending on availability.

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As much as we encourage our tutors to give as much advanced notice of any change of circumstances, schedule or cancellation, we cannot guarantee that the tutor will always be able to meet such demands and you agree that RMS London is not responsible for the tutor's consistency or behaviour. We will aim to resolve any inconsistencies, and if possible aim to find you a suitable replacement tutor. We advise you bring up any issues or updates with us as soon as possible so that we can help you. In the case that a tutor is not attending lessons or is acting in an improper manner,  any remaining lessons within your lesson package will not be used up and reserved for future use with another tutor or refunded if requested.

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It is the student's responsibility (and if applicable, yours and/or the parents' responsibility) to understand that practice is necessary in achieving noticeable and purposeful progress.

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All lessons which you have booked must be taken within 6 months, otherwise they will be forfeited.

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You may request suggestions of books and other materials from RMS London, however the cost of these materials is entirely the student's responsibility.​​

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If you'd like us to book an exam for your students, we add a £12 administration fee to the exam fee per student. Digital downloads of certificates are free, and printed copies are £6.

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Upon booking lessons with RMS London, you are automatically subscribed to our emailing list. You are welcome to opt out any time by sending us an email or text.

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If you have given us your address, we may send you a festive card at the end of the year!

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Sending payments directly to the tutor is strictly prohibited. We pride ourselves in our safety and security principles, and if payment is made to the tutor we hold no legal responsibility of any issues that may arise as a result.

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You agree to disclose any medical conditions that can affect the student's learning and interaction, so that we are able to supply you with a compatible tutor who is able to accommodate to their needs.​

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In the event of a medical emergency, you agree that the tutor is authorised to seek professional medical help.

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River Music School London's priority is the safety and wellbeing of our students, tutors and clients, and we will aim to act in their best interests at all times.

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We respect our tutors and expect all students and clients to do the same. We reserve the right to immediately retract a tutor from teaching if their safety or wellbeing has been compromised.

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In the case that you wish the terminate your agreement with River Music School London, we require a term's notice. This is to ensure that we deliver our promise to parents and students, and fulfil their lesson package. We are obliged by the agreement of their term's booking to complete all lessons before we are able to fully expire our agreement with you. Under extreme circumstances, this may be negotiated.

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Your data is protected under the Data Protection act, and we are a member of the Information Commissioner's Office (ICO). More information on our privacy policy is available at: Privacy Policy.

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We have constituted several documents on our policies, which you can read at: Our Policies. 

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Students, tutors, parents and/or guardians are expected to report any incidents to River Music School London as soon as possible, so that we are able to assist accordingly.

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We aim that our tutors abide by your school's safeguarding policy. Read ours at: Child Safeguarding Policy. 

 

By hiring your tutor through us, you agree that River Music School London has no liability or responsibility towards any damage or incident, and that we are not liable for any acts of your tutor. Please report any incidents to the Director of River Music School London.