The terms and conditions commence as soon as you have hired (on behalf of yourself or someone else) River Music School London for music lessons.

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Lessons are booked and paid for in advance. They can be paid on a minimum of a 4 lesson basis. Starter lesson packages allow for a minimum of 2 lessons per starter package. Once you have completed your starter lesson package, we ask for a minimum of 4 lessons per package so that your tutor can reserve your day and time slot, and make the necessary arrangements to their work schedules.

 

Lessons conducted in schools require a minimum of a terms' worth of lessons (typically 12/13 lessons).

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Lessons are only booked once the payment has been made. Payments must be made at least 72 hours in advance of the lesson time.

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Without proof of payment, lesson slots will not be allocated.

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Lesson fees vary depending on the tutor, location and length, hence on the Prices page our rates are specified as starting 'From'. 

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To confirm your order, you may be asked for a form of identification. We uphold a strict safety policy both for our students and our tutors, in alignment with Data Protection policies and ICO requirements.

 

All our tutors have gone through an ID check. Tutors who are available to teach students under 18 years old have gone through an Enhanced DBS Check (completed through Mayflower Disclosure Services) and have been confirmed as eligible. For privacy and security reasons, we are not able to disclose full names or contact details of tutors on their behalf.

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If you are having lessons at a tutor's home, you will be given their full address once you have made the lesson booking and have presented a form of identification. Before that, you will be given their postcode to determine the travel distance.

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When organising lessons at your premises, we will only require your full address (and disclose it with the visiting tutor) after you have made the lesson booking.

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In order to cancel or reschedule a lesson, you must give us a minimum of 24 hours' notice, otherwise this is counted as a late cancellation and we are required to charge you in full for the lesson. We respect and value our tutors' time, therefore, we implement this policy to ensure that they are paid fairly and in accordance with their allocated lessons. For the avoidance of doubt, late cancellations due to sickness require a doctor's note or school/work letter-headed note to allow for the lesson to be rescheduled.

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In the case of a late cancellation due to medical emergency or sickness, we require: a signed doctor's note; a school/work letter-headed note; or an incident report on the date of the cancellation as valid evidence to be able to reschedule the missed lesson, otherwise it will be counted as late cancellation.

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If you are late to your lesson and you have not notified RMS London of your delay, the tutor is within their right to wait a maximum of 20 minutes after the lesson start time before leaving and will count this as a late cancellation.

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You may request a full refund 7 days before the start of your lesson package. We cannot refund you once your lesson package has commenced. If your circumstances are extreme we might at our discretion be able to organise an alternative arrangement in which you can redeem the lessons fee. We recommend that before you book lessons, you have had a trial lesson with us.

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In the case that a lesson is conducted before payment is made, you are required to make the payment of the lesson as soon as possible. Failure to make payment of an unpaid lesson will result in termination of your lessons.

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Cancelled lessons (on your behalf) can be rescheduled, given that you have told us at least 24 hours prior. The rescheduled lesson will be subject to the availability of the tutor.

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Cancelled lessons (on our behalf) will be rescheduled on an agreed date and time, or refunded at your request.

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Remaining lessons which are refunded will exclude any large package discount applied as the package has not occurred in full, which is the condition of the discount applicable.

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The lesson starts and ends at the time agreed by both parties. Lessons will happen on the dates and times agreed between RMS London and the student (subject to the availability of the tutor).

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A few minutes is given before the end of the lesson to set homework.

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The tutor agrees to give as much notice as possible if they are late to the lesson or if the lesson is cancelled at short notice. Any time delayed or lost by the tutor will be added to either the delayed lesson at the end, or the next lesson(s).

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In the case that a tutor has notified us that you are absent from the agreed time and location of the lesson, and you have not contacted us on the day to inform us that the tutor is not present (in which we are the first to contact you about the absence), we will have to count this as a late cancellation. 

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Students who are taking biweekly lessons must reschedule a lesson if they have cancelled 2 weeks in a row. This is to respect the tutor's scheduling.

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RMS London will give one month's notice via email or text if there are any changes in the prices of the lessons. The change of price will not actualise for the lessons you have already booked, they will commence for the next package you book.

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If you change your tutor mid-way through your package and there is a change of rate between both tutors, the change of rate will actualise for your current package.

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If your tutor is on holiday or unavailable and you still want to continue with lessons during the tutor's period of absence, we may be able to book you with a temporary replacement tutor depending on availability.

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As much as we encourage our tutors to give as much advanced notice of any change of circumstances, schedule or cancellation, we cannot guarantee that the tutor will always be able to meet such demands and you agree that RMS London is not responsible for the tutor's consistency or behaviour. We will aim to resolve any inconsistencies, and if possible aim to find you a suitable replacement tutor. We advise you bring up any issues or updates with us as soon as possible so that we can help you. In the case that a tutor is not attending lessons or is acting in an improper manner,  any remaining lessons within your lesson package will not be used up and reserved for future use with another tutor or refunded if requested.

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It is the student's responsibility (and if applicable, the parents'/guardians' responsibility) to understand that practice is necessary in achieving noticeable and purposeful progress.

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All lessons which you have booked must be taken within 6 months, otherwise they will be forfeited.

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You may request suggestions of books and other materials from RMS London, however the cost of these materials is entirely the student's responsibility.

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Parents/guardians are welcome to sit in the lesson and observe on the side.

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Students who are pensioners, NHS workers, have special needs or are disabled are entitled to an automatic 5% discount and may be asked for proof to benefit from this.

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If you'd like us to book an exam for you, we add a £12 administration fee to the exam fee. Digital downloads of certificates are free, and printed copies are £6.

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Upon booking lessons with RMS London, you are automatically subscribed to our emailing list. You are welcome to opt out any time by sending us an email or text.

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If you have given us your address, we may send you a festive card at the end of the year!

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River Music School London does not condone lessons occurring within private rooms of a student’s or tutor’s home. We encourage that in-home lessons occur within a public/shared room of the home. Students who choose to have lessons in private rooms accept responsibility for their decision and understand that River Music School London is neither liable nor responsible for any damages or incidents. Furthermore, tutors are within their right to decline teaching a lesson if they are uncomfortable teaching in a private room of your home and you do not offer any appropriate alternative public/shared rooms.

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Sending payments directly to the tutor is strictly prohibited. We pride ourselves in our safety and security principles, and if payment is made to the tutor we hold no legal responsibility of any issues that may arise as a result. 

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You agree to disclose any medical conditions that can affect the student's learning and interaction, so that we are able to supply you with a compatible tutor who is able to accommodate to their needs.

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Upon hiring a tutor through RMS London, all schools/institutions/organisations/companies agree for RMS London to add them and their logo to our roster of collaborations online.

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In the event of a medical emergency, you agree that the tutor is authorised to seek professional medical help.

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Your data is protected under the Data Protection act, and we are a member of the Information Commissioner's Office (ICO). More information on our privacy policy is available at: Privacy Policy.

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We have constituted several documents on our policies, which you can read at: Our Policies. 

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Students, tutors, parents and/or guardians are expected to report any incidents to River Music School London as soon as possible, so that we are able to assist accordingly.

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When working with schools, we aim that our tutors abide by your school's safeguarding policy. Read ours at: Child Safeguarding Policy. 

 

By hiring your tutor through us, you agree that River Music School London has no liability or responsibility towards any damage or incident, and that we are not liable for any acts of your tutor. Please report any incidents to the Director of River Music School London.