Terms & Conditions
Lessons are booked and paid for in advance. They can be paid on a minimum of a 4 lesson basis, and a maximum of a 12 lesson basis.
Biweekly or monthly lessons have a surcharge of £4 or £10 respectively per lesson.
In order to cancel a lesson, you must give us a 24 hour notice, otherwise we will have to charge you for the lesson. We treat our tutors fairly and encourage that you also respect their work, dedication and time.
You may request a full refund 7 days before the start of your lesson package. We cannot refund you once your lessons have started. If your circumstances are extreme we might at our discretion be able to organise an alternative arrangement in which you can redeem the lessons fee. We recommend that before you book lessons, you have had a trial lesson with us.
Cancelled lessons (on your behalf) can be rescheduled, given that you have told us at least 24 hours prior. The rescheduled lesson will be subject to the availability of the tutor.
Cancelled lessons (on our behalf) will be rescheduled on an agreed date and time, or refunded at your request.
The lesson starts and ends at the time agreed by both parties. Lessons will happen on the dates and times agreed between RMS London and the student (subject to the availability of the tutor).
A few minutes is given before the end of the lesson to set homework.
The tutor agrees to give as much notice as possible if they are late to the lesson or if the lesson is cancelled at short notice. Any time delayed by the tutor will be added to the next lesson(s).
Students who are taking biweekly lessons must reschedule a lesson if they have cancelled 2 weeks in a row. This is to respect the tutor's scheduling.
RMS London will give one month's notice if there are any changes in the prices of the lessons. The change of price will not actualise for the lessons you have already booked, they will commence once you have booked the following set of lessons.
If your tutor is on holiday or unavailable, and you still want to continue with lessons during the tutor's period of absence, we are able to book you with a temporary replacement tutor.
It is the student's responsibility (and if applicable, the parents'/guardians' responsibility) to understand that practice is necessary in achieving noticeable and purposeful progress.
All lessons which you have booked must be taken within 6 months, otherwise they will be forfeited.
You may request books and other material from RMS London, however the cost of these materials is the student's responsibility.